FAQs

Bouldering is climbing on short walls (approximately 15 feet tall) without the use of ropes; instead you drop onto big cushy crash pads.

To belay means to manage the rope for your climbing partner. The person holding the rope is the “belayer.”

Anyone who believes they can pass a belay test may take one. You do not need to take the belay class first (though it is highly encouraged for new belayers).

Belay tests MUST be administered as soon as you check in - no climbing or belaying beforehand. This is to ensure that no element of the belay test is coached, practiced, or corrected before your test. We need to make sure you can carry out all belay tasks without assistance from anyone else.

Using an auto-belay device allows you to climb without a belayer. It automatically retracts webbing as you climb up and slowly lowers you down again.

Nope. Anyone can climb by purchasing a day pass.

Yes! We have several options:

EFT Members: PAY ON ACCOUNT
We can invoice your account for in-gym purchases, and you will see the charge on your next regular billing date. No up-front payment is required.

All Non-EFT Patrons: CRAG CASH
To use Crag Cash, purchase a designated amount of Crag Cash upfront. That amount will be added to your account as a credit. Then, the next time you buy an item, the cost of that item will be deducted from your credit. You may repeat this process until your credit runs out, and then you may purchase additional Crag Cash and start the process again!

Don’t worry. There are many options to get you started. Check out the “Get Started” tab at the top of the home page and see what looks appealing.

Yes. We require a belay check for both top rope and lead. No charge! The belay check must be done immediately upon entry to the facility.

Only if you want to take a class or reserve a belayer. Otherwise drop in any time during open hours.

YES!  For convenience, please complete the online waiver here. It will save time and get you climbing as fast as possible.

That depends. Anyone can climb. However, we recommend not putting your child in a harness before the age of three, and you must be 14 or older to belay or use the fitness facilities.

That depends. If they are 14 or over, yes. If they are under 14, they must be directly supervised by an adult.

See our child supervision requirements here.

Yes. Climbing shoes are required. You will also need a harness and belay device to climb with ropes. All harnesses and belay devices must be CE or UIAA Certified as shown on the tag or proof of purchase. Certified gear is also available to rent or purchase at Shaker Rocks.

Yes. You can boulder or use the auto-belays.  Or you might be able to find a belay buddy at the gym – we encourage community building and you can ask our friendly staff for help being introduced to other climbers around your ability level.

Absolutely! No charge. You will need to sign a waiver before entering the gym.

No, but you will need to sign a waiver before entering the gym and pass a belay check immediately upon entry.

Comfortable clothing that you can move in. We recommend pants or long shorts so your skin stays protected from the harness and textured walls. Please wear socks if you plan to rent shoes.

There are many options. See our parking map here.

Fitness and training facilities include cardio equipment, Kilter board, campus rungs, free weights, hang boards, and more!  The fitness area is limited to visitors age 14 years and older.

Daily yoga is included with all passes and memberships. If you are not climbing, Yoga is $16 per class.

Auto-renewing memberships deduct dues each month from your bank account or charge dues to your credit card (there is a 3% surcharge each month if you choose to charge to a credit card). These memberships continue indefinitely until you choose to cancel. You can freeze or cancel your membership at any time, but you must submit your request through the Member Change Request Form. All requests are due by close of business on the last day of the month. to ensure that you will not be billed membership dues for the next month (we bill on the 1st of each month).

• Email requests are not accepted.
• Late requests are not accepted; no refunds, no exceptions.

You can freeze or terminate your membership at any time, but you must submit your request through the Member Change Request Form. All requests must be made by the close of business on the last day of the month to ensure that you will not be billed membership dues for the next month (we bill on the 1st of each month).

• Email requests are not accepted.
• Late requests are not accepted; no refunds, no exceptions.

Yes.  With lockers and showers.  Please bring your own lock and towel.

Our adult harnesses can accommodate up to a 55 inch waist while the legs adjust up to 30 inches. The leg loops are most often the limiting factor.

The auto-belay weight range is 25 to 310 pounds.